cancellation policy

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must first log into your user account on our online shop and submit a withdrawal request there. This request must contain a clear declaration of your decision to withdraw from this contract. You can use the online form provided for this purpose. If you make use of this option, you will immediately receive confirmation from us that we have received your withdrawal request.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

sample cancellation process

1. Register in the online shop via email. Please enter your email address to start the cancellation process. You will then receive a 6-digit code to the email address you provided, which you can use to verify your identity.

2. After successful verification, please select your order and mark the items you wish to return. State the reason for the cancellation and have the option to add an optional text.

3. Submit the cancellation request by clicking on "Submit request".

Please note that the revocation is only valid after the application has been successfully submitted.

Cancellation policy created with the Trusted Shops legal text generator in cooperation with FÖHLISCH Rechtsanwälte .